ODR

"Dialogue is the most effective way of resolving conflicts"

Online Dispute Resolution

Online Dispute Resolution or ODR refers to resolution of disputes using ICT Tools. ICT tools are Information and Communication Technology tools such as computers and other electronic equipment such as email, video conferencing etc. which can collect, use, store and send data electronically. It is a broad set of technologies which help to replace the traditional ways of dispute resolution, with the crux of it being to enable dispute resolution without a physical congregation of parties.

What is Online Dispute Resolution?

As of June, 2021, there are approximately 38.92 million cases pending before the District Courts and 5.83 million cases before the High Courts, according to the e-Courts website. The Tribunals, on the other hand, are in the same situation with pending cases, vacancies and administrative issues.

ODR is built on the foundation characteristics of Alternate Dispute Resolution (ADR) which provides for easier and more efficient techniques and methods of resolving conflicts.

With the onset of the Covid-19 pandemic situation since March, 2020, the need for social distancing measures have forced all dispute resolution measures to a halt or forced them to function at not the best of their standards and capacities, thereby frustrating and worsening the process of dispute resolution.

In such a situation, it is imperative to transform, adapt and act, with the help of advanced technologies, in accordance with the changing scenarios, for a speedy justice delivery system. The integration of Information and Communication (ICT) tools into the dispute resolution process provides immense potential to overcome the challenges associated with Courts and ADR systems. The idea is to provide justice in the most efficient and affordable manner.

"Online Dispute Resolution has the potential to decentralize, diversify, democratize and disentangle the justice delivery mechanism for the citizens in India"

– Justice D.Y. Chandrachud

Why choose online Dispute Resolution?

ODR allows for greater flexibility, more creative solutions, and a quicker decision-making process. Domains that can use ODR as an alternative to

Banking
E-Commerce
Insurance
Family Disputes

Quick and Informal Setup

It ensures speedy access to justice; it has a more informal and casual set-up, also more effective as it cancels the time of travel.

Efficient and Cost-effective

ODR does not require parties to travel long distances and spend on venues to conduct dispute resolution. ODR has the potential to reduce legal costs.

No Geographic Limitation

It can be accessed from anywhere in the world without any geographical limitation acting as a barrier, making it more approachable.

Improving Legal Health

More affordable dispute resolution will improve the legal health of the general population, as people and businesses will be more aware of their legal rights and how to enforce them.

Steps involved in online Dispute Resolution?

LGL ODR is a completely new and advanced mechanism for resolving disputes between companies, individuals, family members, employers, and employees, or anyone else, who is in need of an amicable resolution to their disputes, in a cost-efficient and timely manner.

Mentioned below are the steps involved in Online Dispute Resolution

01

Filling out a Dispute Form and providing details

Fill out the LGL ODR registration form and tell us about your dispute. We’ll then ask/invite the opposing party to join/register, and we’ll designate a qualified neutral to assist you in reaching an acceptable agreement.

02

Expressing Claims and Settlement Offers

After the parties have been registered, they can submit their claims, settlement proposals, and counteroffers to the neutral. There will be a separate area set out for discussing possible settlement conditions.

03

Accepting the Terms of the Settlement

Once the parties have reached a mutual agreement on settlement terms with the aid of our neutral, the neutral will create the terms and submit them to both parties.

04

Enforceability of the Settlement Agreement

The settlement agreement will be enforced as a legal contract between the parties once it has been signed by both sides. Both the parties are liable to adhere to the settlement agreement.

LGL ODR aims to provide a faster and more cost-effective Dispute Resolution without making partners become adversaries.

Documents and Information needed

LGL ODR uses advanced mechanisms and technologies for effective dispute resolution, along with the help of established dispute resolution professionals to make sure that disputes are resolved in a timely manner.
Mentioned below are the documents and information that is generally required before you step into Online Dispute Resolution.

Summary

A brief of the dispute that has arisen between the parties.

Agreement

Agreement with the Dispute Resolution Clause.

Identity Proof

Any Government ID proof of the parties for verification.

We are part of the family, all the way through.

Have a Conflict? Get it resolved through LGL ODR