"Dialogue is the most effective way of resolving conflicts"

Online Dispute Resolution

Online Dispute Resolution or ODR refers to resolution of disputes using ICT Tools. ICT tools are Information and Communication Technology tools such as computers and other electronic equipment such as email, video conferencing etc. which can collect, use, store and send data electronically. It is a broad set of technologies which help to replace the traditional ways of dispute resolution, with the crux of it being to enable dispute resolution without a physical congregation of parties.

What is Online Dispute Resolution?

As of June, 2021, there are approximately 38.92 million cases pending before the District Courts and 5.83 million cases before the High Courts, according to the e-Courts website. The Tribunals, on the other hand, are in the same situation with pending cases, vacancies and administrative issues.

ODR is built on the foundation characteristics of Alternate Dispute Resolution (ADR) which provides for easier and more efficient techniques and methods of resolving conflicts.

With the onset of the Covid-19 pandemic situation since March, 2020, the need for social distancing measures have forced all dispute resolution measures to a halt or forced them to function at not the best of their standards and capacities, thereby frustrating and worsening the process of dispute resolution.

In such a situation, it is imperative to transform, adapt and act, with the help of advanced technologies, in accordance with the changing scenarios, for a speedy justice delivery system. The integration of Information and Communication (ICT) tools into the dispute resolution process provides immense potential to overcome the challenges associated with Courts and ADR systems. The idea is to provide justice in the most efficient and affordable manner.

"Online Dispute Resolution has the potential to decentralize, diversify, democratize and disentangle the justice delivery mechanism for the citizens in India"

– Justice D.Y. Chandrachud 

Why choose online Dispute Resolution?

ODR allows for greater flexibility, more creative solutions, and a quicker decision-making process. Domains that can use ODR as an alternative to 

  • Banking
  • E-Commerce
  • Insurance
  • Family Disputes

Steps involved in online Dispute Resolution?

LGL ODR is a completely new and advanced mechanism for resolving disputes between companies, individuals, family members, employers, and employees, or anyone else, who is in need of an amicable resolution to their disputes, in a cost-efficient and timely manner.

Mentioned below are the steps involved in Online Dispute Resolution


Filling out a Dispute Form and providing details

Fill out the LGL ODR registration form and tell us about your dispute. We’ll then ask/invite the opposing party to join/register, and we’ll designate a qualified neutral to assist you in reaching an acceptable agreement.


Expressing Claims and Settlement Offers

After the parties have been registered, they can submit their claims, settlement proposals, and counteroffers to the neutral. There will be a separate area set out for discussing possible settlement conditions.


Accepting the Terms of the Settlement

Once the parties have reached a mutual agreement on settlement terms with the aid of our neutral, the neutral will create the terms and submit them to both parties.


Enforceability of the Settlement Agreement

The settlement agreement will be enforced as a legal contract between the parties once it has been signed by both sides. Both the parties are liable to adhere to the settlement agreement.

LGL ODR aims to provide a faster and more cost-effective Dispute Resolution without making partners become adversaries.

Documents and Information needed

LGL ODR uses advanced mechanisms and technologies for effective dispute resolution, along with the help of established dispute resolution professionals to make sure that disputes are resolved in a timely manner.
Mentioned below are the documents and information that is generally required before you step into Online Dispute Resolution.

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Have a Conflict? Get it resolved through LGL ODR